Catyana Falsetti (Catyana Coaching) provides coaching services and digital products. Our website is located at www.catyanacoaching.com. You can contact us at cat@catyana.com

What Information We Collect

We collect information you give us directly, including:

Your name and email address when you sign up for our mailing list, purchase a product, or book a coaching session. Payment information processed securely through our payment processor — we never store your credit card details directly. Any information you share in coaching sessions, intake forms, or email correspondence. Technical data collected automatically when you visit our site, including your IP address, browser type, and pages visited (via cookies and analytics tools).

Legal Basis for Processing (GDPR — European Users)

If you are located in the European Economic Area (EEA) or United Kingdom, we collect and process your personal data only where we have a legal basis to do so under applicable law, including:

Your consent (for example, joining our mailing list). Performance of a contract (for example, delivering a coaching program you've purchased). Compliance with a legal obligation. Our legitimate interests, where these are not overridden by your rights.

Your Rights

For all users: You may unsubscribe from our mailing list at any time using the unsubscribe link in any email. You may contact us to request access to, correction of, or deletion of your personal data.

For EEA and UK users (GDPR rights): You have the right to access the personal data we hold about you. You have the right to correct inaccurate data. You have the right to request deletion of your data ("right to be forgotten"). You have the right to restrict or object to our processing of your data. You have the right to data portability. You have the right to withdraw consent at any time where processing is based on consent. You have the right to lodge a complaint with your local data protection authority.

To exercise any of these rights, contact us at [email address]. We will respond within 30 days.

We store your data using Squarespace — e.g., FluentCRM, Stripe, Zoom, etc.] and take reasonable technical and organizational measures to protect it against unauthorized access, loss, or disclosure. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. If you request deletion, we will remove your data within 30 days except where retention is required by law.

Cookies

Our website uses cookies — small text files stored on your device — to analyze traffic and improve your experience. You can control cookies through your browser settings. [If using a cookie consent tool, reference it here.]

Third-Party Services

We use third-party services to run our business, including payment processors, email platforms, and video conferencing tools. These services have their own privacy policies and may process your data in accordance with them. [List specific services: Stripe, Zoom, FluentCRM, etc.]

International Data Transfers

Your data may be transferred to and processed in countries outside your own, including the United States. Where we transfer data from the EEA or UK to the US, we rely on [Standard Contractual Clauses / service providers' compliance frameworks] to ensure adequate protection.

Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal data from children.

Changes to This Policy

We may update this policy from time to time. We will notify you of significant changes by email or by posting a notice on our website. The date at the top of this page reflects the most recent update.

Terms of Service

Last updated: July 2026

Agreement

By accessing our website or purchasing our services, you agree to these Terms. If you do not agree, please do not use our services.

Catyana Coaching offers personal coaching sessions, digital programs, and related products. Coaching is not therapy, counseling, or medical advice. Results vary and are not guaranteed

Payment

All prices are listed in US dollars. Payment is due at the time of purchase. We use secure third-party payment processors and do not store your payment information.

All digital products are non-refundable once accessed or downloaded. For coaching sessions, a 24-hour cancellation notice is required; cancellations made with less than 24 hours' notice will result in the forfeiture of the session. Coaching packages are non-refundable once services have commenced.

Confidentiality

We treat all information shared in coaching sessions as confidential and will not disclose it to third parties except as required by law.

Intellectual Property

All content on this website — including programs, worksheets, videos, and written materials — is owned by Catyana Coaching and protected by copyright. You may not reproduce, distribute, or resell any content without written permission.

Limitation of Liability

To the fullest extent permitted by law, Catyana Coaching shall not be liable for any indirect, incidental, or consequential damages arising from your use of our services. Our total liability shall not exceed the amount you paid for the specific service in question.

Governing Law

These Terms are governed by the laws of the State of Maryland, United States, without regard to conflict of law principles.

Changes

We reserve the right to update these Terms at any time. Continued use of our services after changes constitutes acceptance of the new Terms.